Privacy Policy

Welcome to Jet's Pizza. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website pizzasjets.click, place orders, or otherwise interact with our services. Please read this policy carefully. By using our website or services, you agree to the practices described herein. If you do not agree, please discontinue use of our services immediately.

This Privacy Policy applies to all users located in the United States and is designed to comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable consumer protection regulations. We are committed to being transparent about our data practices and empowering you with meaningful control over your personal information.

1. Who We Are

Jet's Pizza operates the website pizzasjets.click and provides food ordering, delivery, and related services to customers across the United States. For the purposes of this Privacy Policy, Jet's Pizza acts as the data controller responsible for your personal information.

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us using the information provided above or in the Contact Us section at the end of this document.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The types of data we collect are described in detail below.

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect personal information that identifies you directly or indirectly, including but not limited to:

• Full name
• Email address
• Phone number
• Home or delivery address (including street address, city, state, and ZIP code)
• Billing address
• Username and password (stored in encrypted form)
• Date of birth (where required for age verification purposes)
• Profile preferences and dietary preferences you voluntarily provide

2.2 Payment Information

When you make a purchase through our website, we collect payment-related information to process your transaction. This may include credit or debit card numbers, card expiration dates, CVV codes, and billing details. Please note that payment card information is processed through secure, PCI-DSS-compliant third-party payment processors. We do not store complete payment card numbers on our own servers.

2.3 Order and Transaction Data

We collect information about your orders and transaction history, including items ordered, order frequency, special instructions, timestamps, delivery addresses used, and order amounts. This information allows us to fulfill your orders and improve our services.

2.4 Usage Data and Interaction Data

We automatically collect certain technical and behavioral data when you visit or interact with our website, including:

• Pages visited and navigation paths
• Time and date of your visit
• Time spent on individual pages
• Links clicked and buttons interacted with
• Search queries entered on our website
• Items viewed and added to cart (even if not purchased)
• Referral source (e.g., the website or advertisement that directed you to us)
• Session identifiers

2.5 Device and Technical Information

We collect technical information about the device and software you use to access our services, including:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, mobile, tablet)
• Device identifiers and mobile advertising IDs
• Screen resolution
• Language settings
• Network provider and connection type

2.6 Location Data

With your permission, we may collect precise geolocation data from your device to help you find nearby locations, provide accurate delivery estimates, or auto-fill your delivery address. You may disable location access at any time through your device settings or browser permissions, though this may limit certain features of our service.

2.7 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to collect information about your browsing behavior, preferences, and interactions with our website. For detailed information about our use of cookies, please refer to Section 8 of this Privacy Policy.

2.8 Communications Data

When you contact us for customer service, submit feedback, or correspond with us via email or our contact forms, we collect and retain records of those communications, including the content of your messages and our responses.

2.9 Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms (if you log in using a social media account), marketing partners, advertising networks, analytics providers, and fraud prevention services. We combine this information with data we collect directly from you to improve our services and communications.

3. How We Use Your Information

We use the personal information we collect for a variety of purposes that are essential to operating our food service business and improving your experience. Specifically, we use your information for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and delivery requests
• Managing your account and maintaining accurate records
• Sending order confirmations, receipts, and delivery updates via email or SMS
• Handling refunds, returns, and complaints
• Providing customer support and responding to your inquiries
• Verifying your identity for security purposes

3.2 Analytics and Service Improvement

• Analyzing website traffic and user behavior to understand how our services are used
• Conducting research and analysis to improve our menu offerings and user experience
• Diagnosing technical issues and improving website functionality
• Testing new features and making data-driven decisions about our services
• Generating aggregated, anonymized statistical reports about our business

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required by law)
• Delivering personalized advertisements and recommendations based on your order history and preferences
• Running loyalty programs and promotional campaigns
• Conducting surveys and collecting feedback about your experience
• Retargeting you with relevant advertisements on third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any of our emails or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, we may still send you transactional communications necessary to fulfill your orders.

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Enforcing our Terms of Service and other legal agreements
• Detecting, investigating, and preventing fraudulent transactions and unauthorized access
• Protecting the rights, property, and safety of Jet's Pizza, our customers, and the public
• Responding to lawful requests from government authorities and law enforcement agencies

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for their own direct marketing purposes. However, we do share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We work with carefully selected third-party companies and individuals that provide services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain its confidentiality and security. They include:

• Payment processors — to securely handle credit card and other payment transactions
• Delivery and logistics partners — to fulfill and track your food delivery orders
• Email and SMS service providers — to send order confirmations and promotional communications
• Cloud hosting and infrastructure providers — to store and manage our data and systems
• Analytics providers (e.g., Google Analytics) — to help us understand how users interact with our website
• Advertising and marketing platforms — to deliver targeted advertisements and measure campaign effectiveness
• Customer support platforms — to manage and respond to customer inquiries
• Fraud prevention and security services — to protect our platform and users from unauthorized activity

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law, subpoena, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to: (a) comply with applicable law or legal obligations; (b) protect and defend the rights or property of Jet's Pizza; (c) prevent or investigate possible wrongdoing in connection with our services; (d) protect the personal safety of our users or the public; or (e) protect against legal liability.

4.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy where required by applicable law.

4.4 With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy when we have obtained your explicit consent to do so.

4.5 Aggregated and Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers. Sensitive data such as passwords is stored using industry-standard hashing algorithms.
• Access Controls: Access to personal data is restricted to authorized employees, contractors, and service providers on a need-to-know basis. We enforce role-based access controls and require multi-factor authentication for sensitive systems.
• Secure Payment Processing: Payment transactions are processed through PCI-DSS-compliant payment processors, and complete payment card data is never stored on our servers.
• Regular Security Assessments: We conduct periodic vulnerability assessments, penetration testing, and security audits to identify and address potential risks.
• Data Minimization: We collect only the personal information necessary for the purposes described in this policy and retain it only as long as needed.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities as required by applicable law in the event of a security incident.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and responding to valid requests in a timely manner.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 General Privacy Rights (All Users)

Regardless of your location, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we update or correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information from our records, subject to legal retention obligations.
• Portability: Request that we provide your personal information in a structured, commonly used, and machine-readable format so you can transfer it to another service provider where technically feasible.
• Restriction: Request that we restrict the processing of your personal information in certain circumstances.
• Objection: Object to the processing of your personal information for direct marketing purposes.
• Withdrawal of Consent: Where we rely on your consent as the legal basis for processing your data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: pizzasjets.click

We will acknowledge receipt of your request within 10 business days and respond to the request within 45 calendar days. If we require additional time (up to 90 days total), we will notify you of the extension and the reason for the delay. We may need to verify your identity before processing your request to prevent unauthorized access to your information. Verification may involve confirming certain details associated with your account.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written authorization from you and, in some cases, we may contact you directly to verify the request.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

When personal information is no longer needed for the purposes for which it was collected and there is no legal obligation to retain it, we will securely delete or anonymize it in accordance with our data retention procedures.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements. This section provides a summary of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device, remember your preferences, and provide a more personalized and efficient experience. Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (remaining on your device for a set period or until manually deleted).

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the website to function properly. These cookies enable core functionalities such as user authentication, shopping cart management, and secure checkout. You cannot opt out of these cookies.
• Performance and Analytics Cookies: Collect information about how visitors use our website (e.g., pages visited, time spent, errors encountered). This data helps us improve our website's performance and user experience. Examples include Google Analytics cookies.
• Functional Cookies: Allow the website to remember your preferences (e.g., saved delivery addresses, language settings, and past orders) to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests and track the effectiveness of our marketing campaigns. These cookies may be set by us or by third-party advertising partners.

8.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Using our cookie consent tool available on our website to accept or reject non-essential cookies
• Adjusting your browser settings to block or delete cookies
• Opting out of Google Analytics by using the Google Analytics Opt-out Browser Add-on
• Visiting the Digital Advertising Alliance opt-out page to manage behavioral advertising preferences

Please note that disabling certain cookies may affect the functionality of our website and your ability to use some features, such as saved preferences or checkout processes.

9. Children's Privacy

We do not knowingly collect, solicit, or process personal information from individuals under the age of 18. Our services are not directed to minors, and we do not market our products or services to children. If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

Upon receiving a verified report that we have collected personal information from a child under 18, we will take prompt steps to delete that information from our records. We comply fully with the Children's Online Privacy Protection Act (COPPA) and applicable state laws governing the online privacy of minors.

10. International Data Transfers

Jet's Pizza is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers may be located in or operate from other countries, which may result in your personal information being transferred to and processed in jurisdictions outside the United States.

Different countries may have different data protection laws than those in your home jurisdiction. When we transfer personal information internationally, we take appropriate measures to ensure that such transfers are carried out in compliance with applicable law and that your information receives an adequate level of protection. These measures may include:

• Entering into data processing agreements with service providers that include appropriate data transfer safeguards
• Transferring data only to countries recognized as providing an adequate level of data protection
• Implementing other legally approved transfer mechanisms as required under applicable privacy law

If you are located outside the United States and choose to use our services, please be aware that you are transferring your personal information to the United States where privacy laws may differ from those in your country. By using our services, you consent to such transfers where required.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Jet's Pizza. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through links on our website before providing them with your personal information.

Additionally, our website may integrate with third-party services such as social media platforms, payment processors, and mapping services. Your interactions with these integrations are governed by the privacy policies of those third parties.

12. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities to be tracked. Currently, there is no universally accepted standard for responding to DNT signals. Our website does not currently respond to DNT signals in a standardized way. However, you can manage your tracking preferences through our cookie management tool and the opt-out mechanisms described in Section 8 of this Privacy Policy.

13. California Privacy Rights — Additional Disclosures

In addition to the rights described in Section 6, California residents have additional rights and disclosures required under the CCPA/CPRA:

13.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, IP address, account username)
• Customer records information (address, phone number, payment card information)
• Commercial information (purchase history, order records)
• Internet or other electronic network activity information (browsing history, search history, interaction with our website)
• Geolocation data
• Inferences drawn from personal information to create a profile about preferences and characteristics

13.2 Shine the Light Law

California residents may also request information regarding our disclosure of personal information to third parties for their direct marketing purposes under California's "Shine the Light" law (California Civil Code Section 1798.83). To make such a request, please contact us at [email protected].

13.3 Financial Incentive Disclosures

We may offer loyalty programs, discounts, or other financial incentives in exchange for collecting or retaining personal information. If we offer such programs, we will provide you with detailed terms regarding the value of your personal information in connection with such incentives before you enroll.

14. How to File a Privacy Complaint

If you have concerns about our data practices or believe we have violated your privacy rights, we encourage you to contact us first so we can work to resolve the issue directly.

14.1 Contact Us

Please reach out to our privacy team:

• Email: [email protected]
• Website: pizzasjets.click

We will acknowledge receipt of your complaint within 10 business days and work to investigate and resolve the matter within 30 calendar days.

14.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response to your privacy complaint, or if you believe we are processing your personal information unlawfully, you have the right to lodge a complaint with the appropriate regulatory authority:

• For California Residents: You may file a complaint with the California Privacy Protection Agency (CPPA) at:
  California Privacy Protection Agency
  2101 Arena Blvd, Sacramento, CA 95834
  Website: cppa.ca.gov
• For All U.S. Residents: You may file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive data practices:
  Federal Trade Commission
  600 Pennsylvania Avenue, NW, Washington, DC 20580
  Website: ftc.gov/complaint
  Phone: 1-877-382-4357
• For State-Specific Complaints: You may also contact your state Attorney General's office for consumer protection assistance regarding data privacy violations.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at pizzasjets.click
• Send an email notification to registered users for significant changes (where feasible)
• Display a prominent notice on our website homepage for a reasonable period following the change

Your continued use of our website or services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact our privacy team using the information below:

We are committed to resolving privacy concerns promptly and transparently. Our goal is to earn and maintain your trust by upholding the highest standards of data privacy and security in all aspects of our business.